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I. Individual & Organizational Assessments

A wide selection of assessment instruments are used to help analyze performance at the individual, team, and organizational level to gain a baseline understanding of areas for development.

A. Customer Service -individual performance, department level, review of the ability of the organization to create a customer-focused environment (communication, feedback, reward systems, coaching, leadership, policies, standards)

B. Leadership/Management - coaching, leadership styles, management effectiveness, etc.

C. Communication - social styles, open vs. closed communicator, listening, interpersonal styles, NLP, etc.

D. Team Building - team leaders, effective team member profiles, intact team effectiveness, etc.

E. Change - learn how your organization deals with change, productivity, resistance levels, the impact on the organization, etc.
 

II. Training Programs -   High energy, dynamic, and fun training programs

A. "Core" Programs - ready to deliver programs that are available for a more cost-effective program needed on short notice

B. "Customized" Programs - to meet unique and specific development needs a program can be fully customized, or partially customized using modules from core programs
 

III. Public Speaking - conferences, keynotes addresses, staff development day, retreats, professional and civic organization meetings, board development, or a corporate meeting

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Help your organization climb the mountains and see the view!  
 Does your team struggle to work together?
 Has your department or company gone through a reorganization or downsizing of any kind?
 Is one of your organizational goals to serve customers better at all levels?
 Are your employees less than highly motivated?
 Have you promoted employees from within to the supervisory /managerial ranks?
 Are you losing customers or revenue?
 Do you have a high turnover rate?
 Do your customers have numerous complaints?
 Are your employees trained to solve problems in a manner that satisfies customers?
 Are your employees stuck in an "old" paradigm"?
 Have you recently hired, reorganized or been involved in a merger?
 Are you or your team at a loss for innovative ideas?
 Could your company and your customers benefit from an "organizational assessment " of how the entire organization can serve customers better?
 Schedule a "free"consultation by calling (315) 303-4750

                                            

Hebert Performance Training
Helping Organizations Improve Communication
(315) 303-4750
jhebert3@twcny.rr.com

 

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