. . . is principal of Hebert Performance Training (est. in 1997), which specializes in customer service, management and supervisory development, presentation & training skills, team building, customer-focused sales, and communication training. Her background includes 15 years with AT&T, as an award winning #1 nationally ranked master trainer, manager, internal management consultant, & assistant marketing director. With over 25 years experience, Hebert offers clients great insight, practical solutions, and exceptional value. She has trained throughout the U.S. for AT&T and Lucent Technologies. Hebert Performance Training is fully certified by the New York State Department of Economic Development as a "Woman -Owned Business Enterprise." HPT is listed on the New York State Eligible Training Provider List, and the federal government Central Contractor Registration.Joan instructs for the American Management Association, is an Achieve Global "certified" instructor, and an Adjunct Professor in Speech Communication at Syracuse University.
My mission is to provide clients with an exceptionally interactive and fun learning experience to:
Develop their abilities to more effectively lead and grow pro-active employees and organizations
Create dynamic customer-focused organizations which build customer loyalty and expand market-share
Improve communication skills for more rich and productive interactions in all aspects of their lives.
VALUES: HOW BUSINESS IS CONDUCTED
Only through a sincere desire to honesty provide the performance
techniques and appropriately customized training and consulting can
Joan help your organization grow to achieve their best performance.
Joan offers clients value through direct and honest alternatives
to answering their unique business needs. If training is not a solution,
she will tell you so. If training is an option for achieving better
organizational results, drawing on her 20 years experience, she
will design a unique, energetic and comprehensive training program
to cost effectively improve performance levels.
Joan has exceptional passion, and a love for her work. She offers
clients the utmost energy and sincere dedication, while maintaining
a humorous approach to helping organizations achieve their goals.
Joan recognizes and values the teamwork necessary between her
and her clients to be collaborative partners in finding the appropriate
solutions to improve performance. She offers clients an open door
policy to become actively involved in identifying areas for
improvement, preparing the organization for the training intervention,
supporting training, reinforcing desired behaviors, and maintaining
and following up for retention.
Hebert Performance Training Helping Organizations Improve Communication (315) 303-4750 firstname.lastname@example.org