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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Joan M. Hebert, MBA, MS

. . . is principal of Hebert Performance Training (celebrating 25 years), which specializes in customer service, management and supervisory development, presentation & training skills, team building, customer-focused sales, and communication training. Her background includes 15 years with AT&T, as an award winning #1 nationally ranked master trainer, manager, internal management consultant, & assistant marketing director. With over 25 years experience, Hebert offers clients great insight, practical solutions, and exceptional value. She has trained throughout the U.S. for AT&T and Lucent Technologies. Hebert Performance Training is fully certified by the New York State Department of Economic Development as a  "Woman -Owned Business Enterprise."  HPT is listed on the New York State Eligible Training Provider List, and the federal government Central Contractor Registration. Joan instructs for the American Management Association, is an Achieve Global "certified" instructor, and was an Adjunct Professor in Speech Communication at Syracuse University.

Joan trains and consults for corporate clients, offers public workshops, presents nationally, and is an Adjunct Instructor for nine educational institutions. She serves clients internationally in manufacturing, service, insurance, banking, telecommunciations, non-profits, education, and government, including Time Warner Cable, United Radio, Bayer HealthCare Pharmaceuticals, Quest Diagnostics, Beacon Federal, Oneida Indian Nation, AngioDynamics, Berlex Laboratories, U.S. Department of Veterans Affairs, Metropolitan Life Insurance, U.S. Department of Homeland Security, American Institute of Banking, New York State Office of the State Comptroller, Agway, and Crowley Foods. Joan is described by clients as "energetic, humorous, captivating, down-to-earth, and able to involve and gain the interest of trainees!"   See client testimonials at or

Joan holds a MBA,  and an MS in Organizational Communication from Syracuse University. She is a member of the American Society for Training and Development (Hudson-Mohawk chapter), WomenTIES, CNY Coalition for Adult and Continuing Education, Capital Region Human Resource Association (SHRM), and volunteers with the Make-A-Wish Foundation of CNY. As an adoptive parent, Joan often shares her knowledge of domestic adoption through speaking engagements, her book "Adopting In Less Than One Year," and adoption workshops. Joan's business articles have been published at the Training Foundation, and the Help Desk Institute. She is a 1998 recipient of a "40 Under 40" Award for business success and civic contributions. Joan's articles on management, leadership, the training profession, and customer service are published both in the US and internationally. A frequent ASTD and SHRM presenter, including the '09 Vermont State SHRM Conference, and '08, '09 and 2011 NYS SHRM Conference. In 2012, Joan presented for The Humor Project 55th International Conference, and for the 8th time at the Hudson-Mohawk ASTD Annual Workplace Learning and Performance Conference.

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My mission is to provide clients with an exceptionally interactive and fun learning experience to:

  • Develop their abilities to more effectively lead and grow pro-active employees and organizations
  • Create dynamic customer-focused organizations which build  customer loyalty and expand market-share
  • Improve communication skills for more rich and productive interactions in all aspects of their lives.


Only through a sincere desire to honesty provide the performance
techniques and
appropriately customized training and consulting can
Joan help your organization grow to achieve their best performance.

Joan offers clients value through direct and honest alternatives
to answering their unique business needs. If training is not a solution,
she will tell you so. If training is an option for achieving better
organizational results, drawing on her 20 years experience, she
will design a unique, energetic and comprehensive training program
to cost effectively improve performance levels.

Joan has exceptional passion, and a love for her work. She offers
clients  the utmost  energy and sincere dedication, while maintaining
a humorous  approach to helping organizations achieve their goals.  

Joan recognizes and values the teamwork necessary between her
and her clients to be collaborative partners in finding the appropriate
solutions to improve performance. She offers clients an open door
policy to become actively involved in identifying areas for
improvement,  preparing the organization for the training intervention,
supporting training, reinforcing desired behaviors, and maintaining
and following up for retention.  




Hebert Performance Training
(315) 303-4750



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