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2019 - Public Workshops

Feb 28  - Rochester, NY

March 4 - Syracuse, NY
 

Exceptional Presentation & Training Skills* - (9:00 - 4:00) - $299*

Are you a trainer or experienced presenter, yet haven’t had the opportunity to learn the “tricks” of the trade? Learn the “essentials” that every trainer should know, as well as what makes an engaging presenter. Learn through this experiential program to: present your best personal self, communicate with more ease, use visual aids, manage diverse and difficult participants, utilize adult learning principles, deliver powerful presentations, and many other critical components of  being a more effective presenter. This is a hands-on program, so bring your materials! 

Organizations that have attended: Time Warner Cable, National Grid, Carrier, NYS government Office of the State Comptroller, AXA, Leadership Greater Syracuse, Blasland Bouck & Lee, Community Bank, Make-A-Wish Foundation of CNY, Golden Artist Colors, PDP/ State University of New York ...

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March 8 - Syracuse, NY

March 15 - Rochester, NY

Customer Service Customers Expect  - (9:00 - 4:00) - $299*

Superior customer service is often the major reason consumers choose to do
business with an organization. Treating customers with respect, and servicing them in a prompt and
knowledgeable manner, helps create a professional reputation for being "easy to do business with." 
In contrast, poor customer service can tarnish an organizational image, and decrease revenues.
This program builds on the basis that customers are the most critical component of any business and
must be treated with dignity and utmost care. Learn how to: utilize world famous Disney concepts,
understand the "customer" and their expectations, create a professional image, communicate
effectively, and settle customer disputes in a professional manner.

          
                                    *Discount available for multiple seats!
           
  Call (315) 303-4750 or jhebert3@twcny.rr.com
to register! Then register by clicking here!
                                                                     
               
  
 *  *  * 
 BONUS: Attendees receive $500 off a 1 day on-site program of your choice! *  *

                                                      

 Are you interested in bringing a workshop to your city? 

1- Call Joan to host a public workshop for your chamber, association, or professional
    organization. 

2- If you host a public workshop and can promote the event through your newsletter 
    and press releases, you can receive discounted and/or free seats!

3- Contact Joan at (315) 303-4750, or jhebert3@twcny.rr.com


   

 

                                            

            

                                             

                

 

                                            

Hebert Performance Training
Helping Organizations Improve Communication
(315) 303-4750
jhebert3@twcny.rr.com

 

VIDEO: http://youtu.be/ZWpEvja0sOw

30+ Recommendations @ http://www.linkedin.com/in/heberttraining
 

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