Feb 28 - Rochester, NY
March 4 - Syracuse, NY
Exceptional Presentation & Training Skills* - (9:00 - 4:00) - $299*
Are you a trainer or experienced presenter, yet haven’t had the opportunity to learn the “tricks” of the trade? Learn the “essentials” that every trainer should know, as well as what makes an engaging presenter. Learn through this experiential program to: present your best personal self, communicate with more ease, use visual aids, manage diverse and difficult participants, utilize adult learning principles, deliver powerful presentations, and many other critical components of being a more effective presenter. This is a hands-on program, so bring your materials!
Organizations that have attended: Time Warner Cable, National Grid, Carrier, NYS government Office of the State Comptroller, AXA, Leadership Greater Syracuse, Blasland Bouck & Lee, Community Bank, Make-A-Wish Foundation of CNY, Golden Artist Colors, PDP/ State University of New York ...
March 8 - Syracuse, NY
March 15 - Rochester, NY
Customer Service Customers Expect - (9:00 - 4:00) - $299*
Superior customer service is often the major reason consumers choose to do
business with an organization. Treating customers with respect, and servicing them in a prompt and
knowledgeable manner, helps create a professional reputation for being "easy to do business with."
In contrast, poor customer service can tarnish an organizational image, and decrease revenues.
This program builds on the basis that customers are the most critical component of any business and
must be treated with dignity and utmost care. Learn how to: utilize world famous Disney concepts,
understand the "customer" and their expectations, create a professional image, communicate
effectively, and settle customer disputes in a professional manner.
*Discount available for multiple seats!
Call (315) 303-4750 or firstname.lastname@example.org to register! Then register by clicking here!
* * * BONUS: Attendees receive $500 off a 1 day on-site program of your choice! * * *