Program:   Customer Service Crash Course

Location:   Syracuse, NY

Date:           2010 Public Workshop dates TBA

Time:          9:00 - 4:00

Program:   It's never too late to learn new customer service skills. Have you ever wanted to handle customers that drive you crazy with more tact and professionalism? Providing excellent customer service involves: understanding the "customer" and their expectations, creating a professional image, communicating effectively, developing a "win-win" strategy, and handling and resolving customer issues. You'll learn how to professionally say "no," learn Disney concepts for success, avoid creating your own difficult customers, and understand how "people" styles influence customers' behavior.  

Fee:             Special pricing - $299, second seat free of charge!

Info:            Call (315) 303-4750 or jhebert3@twcny.rr.com