I. Individual & Organizational Assessments
A wide selection of assessment instruments are used to help analyze performance at the individual, team, and organizational level to gain a baseline understanding of areas for development.
A. Customer Service
from an individual performance and department level, to a full review of the ability of the organization to create a customer-focused environment (communication, feedback, reward systems, coaching, leadership, policies, standards)
B. Leadership/Management - coaching, leadership styles, management effectiveness, etc.
C. Communication - social styles, open vs. closed communicator, listening, interpersonal styles, NLP, etc.
D. Team Building - team leaders, effective team member profiles, intact team effectiveness, etc.
E. Change - learn how your organization deals with change, productivity, resistance levels, the impact on the organization, etc.
II. Executive & Customized Managerial /Supervisory Coaching
A. In Support of Training - observation and feedback as an ongoing part of transitioning learning to the workplace
B. Managerial Coaching - ongoing discussion, review, and observations
C. Executive Coaching - presentation skills, meeting facilitation, ...
III. Training Programs - High energy, dynamic, and fun training programs
A. "Core" Programs - ready to deliver programs that are available for a more cost-effective program needed on short notice
B. "Customized" Programs - to meet unique and specific development needs a program can be fully customized, or partially customized using modules from core programs
IV. Public Speaking - conferences, keynotes addresses, staff development day, retreats, professional and civic organization meetings, board development, or a corporate meeting (upcoming speaking events)
