Binghamton Flood Relief Fundraiser

                           offered by
                        Hebert Performance Training

 

Date:          Fri., March2

Location:   Binghamton Club- 83 Front Street
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          Wowing & Winning Difficult Customers  (9-12 pm)

 

Have you ever wanted to handle customers that drive you crazy with more tact and professionalism? Improve your ability to deal with rude, impatient, upset, frustrated, demanding, cursing, and complaining customers. You'll learn how to professionally say "no," deal with stress to avoid burnout, avoid using customer dissatisfying phrases, turn negative customers around, as well as understand the "people" styles that influence customers' behavior. Info. @  www.heberttraining.com/cs1_

                                      

Communicate With the Style of A Dynamic Leader (1-4pm)

The ability of a leader to effectively communicate with employees is critical to how well employees perform. Leaders are continually faced with the need for unique communication skills to: develop employees, understand social styles, communicate openly, improve feedback, function better within diverse organizations, and many more challenging situations. Info @ www.heberttraining.com/leadership_communication­­­

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Presenter:         Joan Hebert, MBA, MS - principal of Hebert Performance Training (HPT), (est.1997) specializes in customer service, leadership, presentation/training, teamwork, sales, and communication skills. Clients such as Time Warner Cable, Bayer HealthCare Pharmaceuticals, National Grid, U.S. Department of Defense, Beacon Federal, New York State, and the Oneida Indian Nation, describe Hebert as "energetic, humorous, captivating, down-to-earth, and able to gain the interest of trainees!" Previously, Hebert spent 15 years with AT&T, and was a #1 nationally ranked master trainer. HPT is a NYS certified "Woman-Owned Business Enterprise", member of ASTD, SHRM, NYS Eligible Training Provider List, Achieve Global, and SU Adjunct Professor. Hebert speaks frequently including three NYS SHRM State Conferences, Vermont State HR Conference, and several STAHR sessions.

 

Attendees: Bring a box of food items for CHOW & get a "20% off training certificate".

 

 ** 100% of proceeds for the United Way of Broome County "Flood Relief" **

Fee:                 $159 per 3 hour workshop (attend both for $299)    

Register:               Contact  Joan at (315) 303-4750  or jhebert3@twcny.rr.com (register by 2/24)