Press Release
HPT "Woman-Owned Business"
Completes
3rd Federal Training Contract
For Immediate Release (1-28-05):
Joan Hebert, principal of Hebert Performance Training (HPT) recently completed
delivery of two popular training programs, "Customer Service Customers Expect" and "Wowing
& Winning Difficult Customers" for the U.S. Department of Veterans Affairs in Syracuse, New
York. Hebert has also delivered programs for the U. S. Department of Homeland Security in
California, and the U.S. Army in New Jersey.
HPT is a NYS Department of Economic Development certified "Woman-Owned
Business Enterprise" specializing in leadership, customer service, management development,
Achieve Global, communication, and training skills. Prior to establishing HPT in 1997, Hebert
was an award winning #1 nationally rated AT&T master trainer.
"The demand for customer service programs, with more of an organizational
focus, has made this topic one of the most requested for onsite "customized"
programs, public workshops, and conferences nationwide," said Hebert.
Clients include: Time Warner Cable, Metropolitan Life, New York State, American
Institute of Banking, Lincoln Financial Group, American Management Association, Quest
Diagnostics, and Fleet Bank. Ms. Hebert is an Adjunct Professor in Speech Communication at
Syracuse University. and a member of the American Society for Training & Development,
Capital Region Human Resource Association, and the Greater Syracuse Chamber of Commerce.
For information contact:
Joan Hebert
(315) 652-1624
(888)-282-7291
Jhebert3@twcny.rr.com
www.heberttraining.com (articles for publication)
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