"An exceptionally helpful class...
Joan deserves special commendation for her
preparedness, enthusiasm and insight."
Publications Editor - Syracuse University
|
|
Dynamic Workplace Communication: Employees are continually faced with situations that require
unique skills to communicate with peers, customers, and supervisors. The ability to communicate is the single
most important factor in determining how well an organization functions, both internally and externally. This
program includes the more advanced communication skills needed to: work with individual social styles, deal
with conflicts, solve problems, and perform at the highest level. (click here for description)
Communicate With the Style of A Dynamic Leader: The ability of a leader to effectively communicate
with employees is critical to how well employees perform. Leaders are continually faced with the need for unique
communication skills to: develop employees, understand social styles, communicate openly, improve feedback,
function within diverse organizations, resolve conflict. (click here for description) | |
Dealing With Change in the Workplace
: Do you ever wish the workplace would just stand still for a
minute so you could catch up? Dealing with changing organizations can often lead to stress and confusion. Become familiar
with the natural phases of change and why they exist. Learn to overcome your personal resistance to change, as
well as better ways to cope and incorporate changes into your life more positively. This interactive program will
help you evaluate your style of managing change. Let change lead you to more creative approaches to improve your
productivity, both on and off the job. (click here for description)
Exceptional Presentation & Training Skills: (1 day public, and 2-day on-site)
(Public Sessions in NY)
Are you a new trainer or experienced presenter, yet haven?t had the opportunity to learn the "tricks" of the trade? Learn the "essentials" that every trainer should know, as well as what makes an engaging presenter. Learn through this experiential program
to: present your best personal self, communicate with more ease, use visual aids, manage diverse and difficult participants,
utilize adult learning principles, deliver powerful presentations, and many other critical components of being a more
effective presenter. Videotapes are used for feedback and reinforcement. (click here for a description)
Small Business Marketing: How to Get the Word Out: (half day)
(Public Sessions in NY)
Learn the "tricks of the trade" of marketing a small business, non-profit, or other organization needing maximum exposure with a small marketing budget. If you have the best product or service in the world, it doesn't matter, if no one knows about it. Learn the critical components of getting the word out electronically, in print, in media, locally and worldwide. Learn how to more effectively use and create marketing plans, press releases, articles, websites, public speaking, contact lists, brochures, trade shows, trade and professional associations, newsletters, business cards, blogs and much more. (click here for a description) - NEW for 2009! -
Conflict: Do You Have Time For It?: Conflict is inevitable in our everyday lives, both within and outside
of the workplace. You can?t eliminate conflict, but you can change the way you react and manage conflict when
it does occur. More effective communication during times of conflict allows for improved outcomes, while reducing
stress. Effectively utilizing opposing points of view, can generate new and productive solutions, while saving
critical relationships. Learn the techniques to decrease the negative impact of conflict in your life, in this interactive
and fun-filled program. This dynamic environment allows participants to explore the concepts through exercises,
activities, and "real world" discussions. (click here for description)
Exceptional "Sales" Presentation Skills:
(Public Sessions in NY)
Do you make sales and other presentations yet haven't had a chance to learn the professional "tricks of the trade?" Knowing your product and your customer are key components, yet your presentation will ultimately make or break the deal. Learn the easy techniques to look more confident, feel more comfortable, and remain in control. You'll learn many effective ways to look more prepared, utilize visuals effectively, and address questions. Learn through this experiential program how to: present your best personal self, communicate with ease, manage difficult participants, as well as how to deliver a powerful and engaging presentation. Participants will have the opportunity to practice their presentations and receive feedback.
(click here for a description) - NEW for 2009 -
Understanding Ourselves and Others: What Makes Us Tick? (half day) Why is it that we communicate and
react differently to each other? Learn about the different social styles which we operate from and how this influences why we
work better with some people and not so well with others. Become a more flexible and effective communicator by
understanding your strengths and weaknesses, and how they impact relationships both positively and negatively. Fun,
interactive and experiential. (click here for description)
Team Building That Makes Your Team Thrive: As a team member you can help your team build the skills
necessary to be more productive, and become proactive team players. Learn what makes a strong team, identify team
obstacles, learn what role "trust" plays, as well as learn numerous ways to improve team communication. Learn many
techniques to improve your interactions with team members. (click here for a description)
Holding More Productive Meetings: Meetings can be a major time waster, unless you know the basics. Improve
attendance, participation and results by learning: when to have a meeting, avoiding time-wasters, using "roles," creating
an agenda, using brainstorming and consensus building, and how to analyze the success of a meeting. More effective
meetings improve communication, and corporate vision. (click for description)
Managing Your Time At Work:
(Public Sessions in NY)
Time is what drives our every behavior, so why not learn how to use it more effectively and productively. There are many people who seem to be very productive, yet never look hurried. Learn how to get focused on the itical items by de-cluttering your "to do" list." Getting the right things done each day can be accomplished, yet we must be focused, organized and efficient. (click here for description)
All programs full day except where noted
