. . . is principal of Hebert Performance Training (est. in 1997), which specializes in
customer service, management and supervisory development, presentation & training
skills, Achieve Global, customer-focused sales, and communication training. Her 
background includes 16 years with AT&T, as an award winning #1 nationally ranked master trainer, manager, internal management consultant, & assistant marketing director. With over 25 years experience, Hebert offers clients great insight, practical solutions, and exceptional value. She has trained throughout the U.S. for AT&T and Lucent Technologies. Hebert Performance Training is fully certified by the New York State Department of Economic Development as a  "Woman -Owned Business Enterprise."  HPT is listed on the New York State Eligible Training Provider List, and the federal government Central Contractor Registration. Joan instructs for the American Management Association, is an Achieve Global "certified" instructor, and an Adjunct Professor in Speech Communication at Syracuse University.

Joan trains and consults for corporate clients, offers public workshops, speaks nationally, and is an Adjunct Instructor for nine educational institutions. She serves clients internationally in manufacturing, service, insurance, banking, telecommunciations, non-profits, education, and government, including Time Warner Cable, Bayer HealthCare Pharmaceuticals, Quest Diagnostics, Berlex Laboratories, U.S. Department of Veterans Affairs, Metropolitan Life Insurance, U.S. Department of Homeland Security, American Institute of Banking, New York State Office of the State Comptroller, Agway, and Crowley Foods. Joan is described by clients as "energetic, humorous, captivating, down-to-earth, and able to involve and gain the interest of trainees!" 

Joan holds a MBA,  and an MS in Organizational Communication from Syracuse University. She is a member of the American Society for Training and Development (Hudson Mohawk chapter), the CNY Coalition for Adult and Continuing Education, Capital Region Human Resource Association (SHRM), and volunteers with the Make-A-Wish Foundation of CNY. As an adoptive parent, Joan often shares her knowledge of domestic adoption through speaking engagements, her book "Adopting In Less Than One Year," and adoption workshops. Joan's business articles have been published at the Training Foundation, and the Help Desk Institute. She is a 1998 recipient of a "40 Under 40" Award for business success and civic contributions.  Joan's articles on management, leadership, the training profession, and customer service are published both in the US and internationally.